Terms of Service
Last updated: March 2026
These Terms of Service ("Terms") govern your access to and use of Klaira (the "Service"), operated by Klaira ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using Klaira, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. Description of Service
Klaira is a software-as-a-service platform that allows you to create AI-powered chatbots trained on your own content (documents, product catalogues, web pages), and embed those chatbots on your website. The Service includes a dashboard for managing knowledge bases, chatbot configuration, lead capture, conversation history, and analytics.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes where practicable.
3. Account Registration
To use Klaira you must create an account with a valid email address and a secure password. You are responsible for:
- —Keeping your login credentials confidential
- —All activity that occurs under your account
- —Notifying us immediately of any unauthorised access at hello@klaira.io
You may not create accounts using automated methods, or create multiple accounts to circumvent usage limits or bans.
4. Acceptable Use
You agree to use Klaira only for lawful purposes and in a manner that does not infringe the rights of others. You must not use the Service to:
- —Upload, store, or transmit illegal content, including content that infringes intellectual property, is defamatory, or is otherwise unlawful
- —Send spam or unsolicited commercial communications through the chat or lead capture features
- —Attempt to gain unauthorised access to our systems or other users' accounts
- —Use the Service to harass, abuse, or harm any person
- —Attempt to reverse-engineer, decompile, or extract source code from the Service
- —Use the Service in any way that violates applicable Australian or international laws
We reserve the right to suspend or terminate accounts that violate these acceptable use requirements without refund.
5. Payment and Billing
Klaira is a subscription service. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis at the applicable plan rate.
- —Billing cycle: subscriptions renew automatically each month on the anniversary of your subscription start date.
- —Cancellation: you may cancel your subscription at any time from your account settings. Your access continues until the end of the current paid period. We do not provide prorated refunds for partial months.
- —Price changes:we will provide at least 30 days' notice of price increases. Beta users who joined under founding-member pricing are protected from price increases for as long as their subscription remains active.
- —Failed payments: if a payment fails, we will retry and notify you. Accounts with outstanding balances may have access restricted.
All prices are in Australian Dollars (AUD) and inclusive of applicable GST.
6. Intellectual Property
Klaira and its underlying technology, design, and branding remain the intellectual property of Klaira. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your own business purposes during your subscription period.
You retain all rights to content you upload (documents, product data, system prompts). You grant us a limited licence to process that content solely for the purpose of providing the Service to you. We will not use your content to train models or share it with other customers.
7. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI-generated responses may be inaccurate. You are responsible for reviewing your chatbot's configuration and knowledge base to ensure appropriate responses. We do not warrant that AI responses will be error-free, complete, or suitable for any particular purpose.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Klaira's total liability to you for any claims arising out of or related to these Terms or the Service is limited to the total amount you paid to us in the 3 months preceding the event giving rise to the claim.
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability which cannot be excluded or limited under the Australian Consumer Law.
9. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising from these Terms or your use of the Service.
10. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before the effective date.