Reduce reception workload while giving patients faster answers
A busy GP or allied health practice can receive hundreds of routine enquiries every week — the same questions about bulk billing, appointment availability, referrals, and what to bring. Every one of these calls takes a receptionist away from the patient standing in front of them. A Klaira chatbot trained on your patient information brochure, service list, and FAQ document handles this informational layer automatically — letting reception focus on care.
The problem without a chatbot
- ✕High volume of calls asking about bulk billing, fees, and appointment types
- ✕Patients unsure how to prepare for specific appointments
- ✕New patients not knowing what documents or referrals to bring
- ✕After-hours enquiries about appointment availability
What the chatbot handles automatically
- ✓Answers billing questions (bulk billing eligibility, gap fees, private health)
- ✓Explains how to book and what appointment types are available
- ✓Describes what patients need to bring to specific appointment types
- ✓Lists services offered and practitioners at the clinic
- ✓Directs urgent or after-hours concerns to the appropriate emergency line
Example questions it answers
Frequently asked questions
Can the chatbot answer questions about bulk billing?
Yes. Upload your billing policy document and the chatbot will accurately explain your bulk billing eligibility criteria, gap fees, and private health fund arrangements.
How do we ensure the chatbot doesn't give medical advice?
You configure a system prompt instructing the chatbot to only answer informational questions about your practice and to direct all clinical or symptom-related questions to a qualified healthcare professional or emergency services.
Getting started
Upload your patient information brochure, service list, and FAQ document. Always include a clear disclaimer directing urgent medical concerns to emergency services.
Try it free →No credit card required
Other industries
- 🍽️Restaurants & Cafés
- ✂️Hair Salons & Barbershops
- 🎵Record Stores & Music Retail
- ⚖️Law Firms & Legal Practices
- 🏠Real Estate Agencies
- 🛍️Medium-Sized Retail Businesses
- 🏢Apartment Buildings & Residential Complexes
- 🏨Hotels & Accommodation
- 🎓Schools & Educational Institutions
- 💪Gyms & Fitness Studios
- 🚗Car Dealerships & Auto Retailers
- 🖥️Marketing & Digital Agencies
Ready to get your medical & allied health practices answering?
Join our beta program and have your chatbot live today. Beta pricing is locked in for life.